FAQ

Frequently Asked Questions

What payment methods do you accept?

We accept the payment methods shown at checkout, including supported cards and digital wallets. Availability may vary by country and device.

How long does shipping take?

Most orders are processed within 3–5 business days. After dispatch, United States standard delivery is estimated at 8–12 business days. Other destinations and faster methods have different carrier estimates; see our Shipping Policy.

Do you ship internationally?

Yes. We ship worldwide. Free shipping is available on orders of US$79 or more.

What is your return policy?

You may request a return or exchange within 14 days of delivery. Unworn and unwashed items with original tags may be returned for size, fit, or change-of-mind reasons. Customers pay return shipping for non-defective returns. If an item arrives damaged, defective, or incorrect, contact us and we will make it right.

How can I track my order?

A tracking number is sent to your email after your order ships.

What if I receive a damaged or incorrect item?

Email info@rieissshop.com within 14 days of delivery with your order number and clear photos.

Can I change or cancel my order?

Contact us as soon as possible. Changes and cancellations cannot be guaranteed after processing begins.

How do I contact RIEISSSHOP?

Email info@rieissshop.com.