Refund Policy

Wholesale Returns, Quality Claims & Remedies

Effective date: September 28, 2026

This policy applies to business-to-business orders placed with Floravincie, including ready-style orders, development samples and custom production. A return request may be submitted within 7 calendar days after delivery, but approval depends on the order type and the conditions below. Please contact us before returning any goods.

1. Quality control before shipment

Finished garments receive piece-by-piece outgoing inspection for visible workmanship, closures, main measurements and order conformity. If a non-conforming unit is found before dispatch, we will rework it, replace it, or remove it from the shipment and deduct the affected unit value. Customers may request measurement photos, inspection photos or a video review before final shipment.

2. Visible issues, shortages or wrong items

Report visible defects, quantity shortages, wrong colors, wrong sizes or wrong styles within 7 calendar days after delivery. Include the order number or Proforma Invoice, SKU/style, color, size, affected quantity, photos or video of the issue, outer carton and shipping label, and measurement photos when relevant. Keep the goods and original packaging until the claim is resolved.

3. Latent manufacturing defects

A manufacturing defect that was not reasonably visible on delivery should be reported within 30 calendar days after delivery and before the affected item is worn, washed, altered, relabeled or resold. Normal material characteristics, minor shade or texture variation, and measurements within an approved tech-pack or sample tolerance are not defects.

4. Ready-style returns

Approved ready-style returns must be requested within 7 calendar days, be unworn, unwashed, unaltered and in original saleable packaging. The buyer pays return freight unless we confirm in writing that the return is caused by our verified error. Returns sent without written authorization may be refused. Original outbound freight, duties and payment-processing charges are not refundable unless required by law or agreed in writing.

5. Non-returnable items

• Pattern, development, sampling, sourcing and material costs once work has started;
• Custom-made, personalized, private-label or altered goods, except verified manufacturing defects or material non-conformity;
• Bulk goods made to an approved sample, tech pack, measurement sheet, fabric, color or written specification, except verified non-conformity;
• Goods that have been worn, washed, repaired, altered, relabeled, resold or damaged after delivery.

6. Remedies for a verified claim

Depending on the evidence, urgency and affected quantity, we will agree one or more practical remedies: rework, replacement, missing-unit reshipment, credit on the next order, refund of the affected unit value, or deduction from an unpaid balance. Remedies apply to verified affected units, not automatically to an entire shipment. No deduction or disposal should be made before written agreement.

7. Transit damage and buyer-appointed forwarders

Photograph damaged cartons before opening and notify the carrier and us promptly. When the buyer appoints a freight forwarder or collects under EXW terms, carrier handling and transit risk after documented handover are handled with the appointed forwarder, while verified manufacturing defects remain covered by this policy.

Claims contact: WhatsApp +44 7707 335454. WeChat 17875572231.